By using ITWEBSERVERHOST’s (“ITWEBSERVERHOST”, “our”, “us” or “we”) products and services, you (“you”, “your”, “Client” or “Customer”) agree to comply with our policies. ITWEBSERVERHOST reserves the right to cancel, suspend, or terminate any service provided with or without a refund or notice or warning for any reason. ITWEBSERVERHOST also reserves the right to change and modify the Terms of Service at any time with or without client notification. It is up to the client to periodically check and familiarize himself or herself with the recent Terms of Service. If any client does not comply with the new Terms of Service modifications, his or her service will be terminated.
Acceptable Use Policy
By ordering our services, you agree to adhere to our Acceptable Use Policy. Failure to do so will result in suspension and possibly termination.
ITWEBSERVERHOST VPSs are both managed (optional) and unmanaged . ITWEBSERVERHOST Unmanaged VPSs are designed for web hosts,individuals, advanced Linux administrators, and experienced webmasters. In order to successfully manage our VPSs, the client should be familiar with Linux operating systems, tools, and services. ITWEBSERVERHOST provides basic tools needed to configure and maintain the client’s VPS. ITWEBSERVERHOST provides knowledgebase articles covering various topics which may offer insight into common questions regarding our VPSs. ITWEBSERVERHOST also provides remote console access to our VPSs which gives the client a way to access his or her VPS even with a broken SSH configuration.
The client is responsible for managing his or her VPS. ITWEBSERVERHOST staff is available for general support covering the areas below. ITWEBSERVERHOST also works around the clock to ensure that our hardware and network is and up running as expected.
You may contact ITWEBSERVERHOST for support regarding the following issues:
Network access. Please check the our @NodeStatus Twitter page or our @ITWEBSERVERHOST page before submitting a ticket.
Server hardware. Please check the our @NodeStatus Twitter page or our @ITWEBSERVERHOST page before submitting a ticket.
SolusVM VPS control panel. If you experience problems with any SolusVM functionality, please open a ticket.
OS templates and ISOs. If you notice any bugs with our OS templates or ISOs, please open a support ticket.
This list may not be exhaustive, but it represents the general idea of our unmanaged hosting. Anything that we do not install and configure for the client is the client’s responsibility and is not covered by our support. We will not install or configure additional packages on a VPS that are not present in our default OS templates.
Please note that multiple replies to tickets will not ensure that you receive a faster response. We generally process tickets in the order in which they are received. We only offer support in English and require that it be used to communicate with our staff. We do not tolerate profanity or abusive language in any form of contact with us including, but not limited to, emails, our ticket system, our IRC channel, or our community forum. Such behavior will result in a warning, followed by suspension and/or termination if the warning is not heeded.
Service Payment, Refunds and Cancellation Guidelines
ITWEBSERVERHOST offers a three day refund period for your first payment on your first VPS with us. cPanel and CloudLinux licenses are not eligible for refunds.
All payment invoices are generated 10 days before payment is due. Failure to pay by the due date will result in suspended and, ultimately, terminated service. Late payments are subject to a 15% late fee. ITWEBSERVERHOST reserves the right to terminate your service at any point after your invoice is overdue, and will not be responsible for any data loss due to termination.
If the client creates a subscription to pay for his or her service(s) with ITWEBSERVERHOST, the client is responsible for canceling that subscription when he or she no longer wants service with ITWEBSERVERHOST. ITWEBSERVERHOST will not be responsible for handling or refunding any transactions that take place after the client has cancelled his or her service with ITWEBSERVERHOST in the event that the client fails to cancel the related subscription.
Payment Chargebacks and Billing Disputes
Raising a billing dispute with our payment processors or charging back a payment made to ITWEBSERVERHOST will place the client’s account in bad standing. We reserve the right to immediately terminate all services without refund in such instances.
Any threat of legal action against ITWEBSERVERHOST will result in immediate account and service termination without refund.
All orders placed through our billing portal are passed through an automatic fraud check system. Although our VPSs are typically set up instantly upon receipt of payment, we manually review each fraud score before accepting the order. If our fraud check system scores your order as dangerous, we may require submission of a government issued ID to allow continued use of our services. Failure to comply in a timely manner will result in suspension and/or termination without refund. If you provide false information when placing an order, your service may be terminated without notice upon manual review.
Each client may have only one account with ITWEBSERVERHOST. Permission to create additional accounts must be requested via ticket prior to ordering.
We provide DDoS filtering in each location for clients who order filtered IPs. The filtering system is explained in our FAQ. Please give us up to 24 hours to process filtered IP orders. Our DDoS filtering is shared among all clients with filtered IPs, so a single client may not receive filtering for the entire 10Gbps capacity. We do not offer any guarantees attached to the filtering system.
We are most reliable host in the industry we do all possible server security hardening on daily basis but smart hackers still get chance to enter into the user account and hack them because of website level low security or for any reason.So all clients are requested to tight their website security and keep their password complex and long.During such hack we are not responsible ,the best we can do is to recover the account to its earliest position depending on type of hack.90 percent website is hacked due to account level low security(cpanel week password and user name) or website level security(sql injection).User is responsible for their website security by avoiding poor coding.
ITWEBSERVERHOST does not take backups of client’s VPS data. ITWEBSERVERHOST recommends that clients backup their VPS data to their personal computers or remote storage servers. Clients are responsible for their own data. ITWEBSERVERHOST shall by no means be responsible for data loss.
We are most reliable host in hosting industry and we keep the backup of client data,but it is recommended that client should take the backup of their data regularly, we are not responsible for any data loss or any account level hack.For assured data backup client may opt our data backup plans.